Conversational AI Thought Leadership

April 19, 2023

Presidential Bank and Knowbl Partnership Improves the Customer Experience with Conversational Digital Engagement

Presidential Bank today announced a partnership with Knowbl, Inc., launching a new digital concierge platform powered by Knowbl’s BrandGPT on the Bank’s websites. Presidential’s new...
March 16, 2023

Making Bots Better by Leveraging Transformer-Based Solutions

“Transformers” are no longer just toys that change from a vehicle, device, or animal, to a robot action figure and back again. Instead, in the...
February 28, 2023

Vestigo Ventures Invests in Knowbl Enterprise-Ready Conversational AI Platform

CAMBRIDGE, Mass., February 28, 2023–(BUSINESS WIRE)–While the buzz around ChatGPT is considerable, Vestigo Ventures, an early-stage fintech venture capital firm headquartered in Cambridge, Mass., sees...
February 15, 2023

Navigating the ‘Magic’ (and Caution) of ChatGPT & Large Language Models (LLM) for CX: A New Era for Self-Service & Hyper Automation

It’s not an overstatement to say that ChatGPT has taken the world by storm over the last few months, captivating a wide and diverse audience...
February 13, 2023

Knowbl Showcases Partnership Readiness in the Large Language Model & Generative AI Marketplace with SOC II Type 2 Certification

Knowbl is a leader in the Large Language Model (LLM) marketplace and has recently announced being certified under the Service Organization Controls (SOC) II Type...
December 16, 2022

Knowbl Case Study with Insightrade: No Training Required!

Originally posted on: Opus Research Michael Cruden saw an opportunity in the global retail trading market to solve the problem of information overload, so he...
December 12, 2022

Transformers: Finally! A new approach for chatbots, conversational AI, and self-service

Part I: The State of Chatbots in 2023 – Lots of Dollars & Hype, Poor Results Bloomberg Businessweek’s October 5th, 2022, headline said it all:...
October 28, 2022

Your CX Journey Is Broken At The Front Door – And You Can Fix It, Quickly

Amazing CX Looks Like…? Think of the last time you found out about a new brand or product/service that intrigued you. What did you do...