Conversational AI Thought Leadership

Understanding ChatGPT’s abilities, restrictions, and applications in customer service is essential to comprehend its potential impact on the future of CX. Organizations worldwide are in...

Presidential Bank today announced a partnership with Knowbl, Inc., launching a new digital concierge platform powered by Knowbl’s BrandGPT on the Bank’s websites. Presidential’s new...

“Transformers” are no longer just toys that change from a vehicle, device, or animal, to a robot action figure and back again. Instead, in the...

CAMBRIDGE, Mass., February 28, 2023–(BUSINESS WIRE)–While the buzz around ChatGPT is considerable, Vestigo Ventures, an early-stage fintech venture capital firm headquartered in Cambridge, Mass., sees...

It’s not an overstatement to say that ChatGPT has taken the world by storm over the last few months, captivating a wide and diverse audience...

Knowbl is a leader in the Large Language Model (LLM) marketplace and has recently announced being certified under the Service Organization Controls (SOC) II Type...

Originally posted on: Opus Research Michael Cruden saw an opportunity in the global retail trading market to solve the problem of information overload, so he...

Part I: The State of Chatbots in 2023 – Lots of Dollars & Hype, Poor Results Bloomberg Businessweek’s October 5th, 2022, headline said it all:...

Amazing CX Looks Like…? Think of the last time you found out about a new brand or product/service that intrigued you. What did you do...