Conversational AI Thought Leadership

September 15, 2023

Knowbl Nexus: The Insurance Industry’s Digitalization Journey

The world is still buzzing with the Conversational AI divide still widening in all industries. In particular, there is a large race afoot from CEOs...
August 23, 2023

Amplifying Inherent Abilities with Conversational AI

Those that know me, and have spent time with me, understand that I enjoy people. Humans. Us. I enjoy listening to stories, sharing resemblances, and...
July 24, 2023

Building indescribable products: conversations around conversational AI scope

If you’re reading this, you’re probably pretty in tune with the massive advances in conversational AI platforms and natural language processing technology.  However, if I...
July 6, 2023

Retracing Conversational AI Development for Success

As financial services become increasingly commoditized and disintermediated, customer sophistication will place early adopters ahead of the competition against emerging services players. As financial services...
June 20, 2023

Oh The Possibilities- When Modern Brand AI Assistants and the Travel Industry Collide

My wife and I love to travel. Who doesn’t, am I right? We enjoy trips all over the country and have taken many of those...
April 19, 2023

ChatGPT in the Lens of Customer Service…What’s Next?

Understanding ChatGPT’s abilities, restrictions, and applications in customer service is essential to comprehend its potential impact on the future of CX. Organizations worldwide are in...
April 19, 2023

Presidential Bank and Knowbl Partnership Improves the Customer Experience with Conversational Digital Engagement

Presidential Bank today announced a partnership with Knowbl, Inc., launching a new digital concierge platform powered by Knowbl’s BrandGPT on the Bank’s websites. Presidential’s new...
March 16, 2023

Making Bots Better by Leveraging Transformer-Based Solutions

“Transformers” are no longer just toys that change from a vehicle, device, or animal, to a robot action figure and back again. Instead, in the...
February 28, 2023

Vestigo Ventures Invests in Knowbl Enterprise-Ready Conversational AI Platform

CAMBRIDGE, Mass., February 28, 2023–(BUSINESS WIRE)–While the buzz around ChatGPT is considerable, Vestigo Ventures, an early-stage fintech venture capital firm headquartered in Cambridge, Mass., sees...
February 15, 2023

Navigating the ‘Magic’ (and Caution) of ChatGPT & Large Language Models (LLM) for CX: A New Era for Self-Service & Hyper Automation

It’s not an overstatement to say that ChatGPT has taken the world by storm over the last few months, captivating a wide and diverse audience...