Conversational AI Thought Leadership

The world is still buzzing with the Conversational AI divide still widening in all industries. In particular, there is a large race afoot from CEOs...

Those that know me, and have spent time with me, understand that I enjoy people. Humans. Us. I enjoy listening to stories, sharing resemblances, and...

If you’re reading this, you’re probably pretty in tune with the massive advances in conversational AI platforms and natural language processing technology.  However, if I...

As financial services become increasingly commoditized and disintermediated, customer sophistication will place early adopters ahead of the competition against emerging services players. As financial services...

My wife and I love to travel. Who doesn’t, am I right? We enjoy trips all over the country and have taken many of those...

Understanding ChatGPT’s abilities, restrictions, and applications in customer service is essential to comprehend its potential impact on the future of CX. Organizations worldwide are in...

Presidential Bank today announced a partnership with Knowbl, Inc., launching a new digital concierge platform powered by Knowbl’s BrandGPT on the Bank’s websites. Presidential’s new...

“Transformers” are no longer just toys that change from a vehicle, device, or animal, to a robot action figure and back again. Instead, in the...

CAMBRIDGE, Mass., February 28, 2023–(BUSINESS WIRE)–While the buzz around ChatGPT is considerable, Vestigo Ventures, an early-stage fintech venture capital firm headquartered in Cambridge, Mass., sees...

It’s not an overstatement to say that ChatGPT has taken the world by storm over the last few months, captivating a wide and diverse audience...